Livestream FAQ

For all merchandise related questions, please reach out to support@manheadmerch.com

 

1. I've purchased tickets to the live stream.  How do I watch it?
  • In order to access the live stream page you will need to be signed into the account you created when checking out. Once you log in to your account, our site will know if you purchased tickets and you will be able to see the stream at the links below!

  • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
    2. Can I buy tickets for my friends?
    Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to https://sn.gl/livestream-support with
    • "Michael Franti",
    • your order number(s) including both tickets purchased
    • your friend’s email address 

    Once we receive this, an account will be set up for your friend to view. 

    3. How can I watch the live stream on my TV?

    Using Airplay & Casting. Most device-based browsers do not support live-streaming video. 

    Airplay will activate by sharing the full safari browser (or full computer screen) on desktop, or you will see an icon on mobile. 
    Casting is possible by casting the full browser window, or right clicking on the player once the video has started.

    Additional info on technical requirements is available here.

    BACKSTAGE ZOOM PARTY FAQ:
    **The first 500 ticket buyers will receive additional show access to Michael’s “Backstage” Zoom Party Room. There is no charge for this access and you can’t transfer your access to anyone else if you choose not to use it** 
    Zoom Party Support: StayAtHomeConcert@gmail.com
     
    5. When will I know if I have been selected for the Backstage Zoom Party Upgrade? 
     
    There will be different Zoom links for each show, so stay tuned to your email the week of each show. 
     
    If you choose not to opt in to the Zoom, no worries, we just wanted to provide a space where Michael could interact with fans, dance, sing-a-long, etc. 

    6. How do I take part in the Zoom Party? 
    If selected, you will be emailed an RSVP link and additional information 24 hours prior to the show. You will need to download a free Zoom account to join. Download Zoom HERE.
     
    7. Can I share my Zoom link? 
    No. Each RSVP is good for one Zoom code / one device. Links are unique and good for one use. Winners will be sent their unique link 30 minutes prior to the show via the email the RSVP with. 
     
    For additional support, reach out to https://sn.gl/livestream-support or click the chat button in the bottom right corner.