Livestream FAQ

For additional questions: Livestream Support
1. I've purchased tickets to the live stream.  How do I watch it?
-In order to access the live stream page you will need to be signed into your account you created when checking out. Once you login to your account, our site will know if you purchased tickets and you will be able to see the stream at the links below!
The "Work Hard & Be Nice Album Release Party" show takes place on June 19 at 6pm PT / 8pm CT / 9pm ET!
"Live From Soulshine Bali" takes place on July 18th at 6PM PT / 9PM ET!
"Soulrocker House Party" takes place on August 15th at 6PM PT / 9PM ET!

2. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just email tickets@singlemusic.com with your friend’s email(s) and an account will be set up for them!

3. How can I watch the live stream on my TV?

-If your TV has a web browser app or if you are using a product like AppleTV, Chromecast or Amazon's Fire Stick that also has a web app.  In all cases, you simply need to use a browser, navigate to the stream page, sign in and press play like normal. We recommend using a computer over a phone wherever possible!
-Chromecast instructions here (use chrome, the cast button will be on the player)
-Apple TV instructions here (use safari, the apple tv share will be on the player)
-Amazon Fire Stick instructions here

Note: Some older TV devices to not support direct sharing of video content and you may need to cast/share the whole page and click full screen in order to view the video

4. Will this live stream be available for on-demand viewing later?
This is a live stream event, but it will be live as soon as possible after the event for 24 hours to watch for existing ticket/pass purchasers on the same stream page! 


BACKSTAGE ZOOM PARTY FAQ:
**The first 500 ticket buyers will receive additional show access to Michael’s “Backstage” Zoom Party Room. There is no charge for this access and you can’t transfer your access to anyone else if you choose not to use it** 
Zoom Party Support: StayAtHomeConcert@gmail.com
 
5. When will I know if I have been selected for the Backstage Zoom Party Upgrade? 
You will receive an email by June 16th if you have been selected for the June 19th show. 
 
If you are selected and purchased a 3 show bundle, you will be granted access to all three shows! There will be different Zoom links for each show though so stay tuned to your email the week of each show. 
 
If you are chosen for the shows on July 18 or August 15, you will be notified the week of the show! 
 
If you choose not to opt in to the Zoom, no worries, we just wanted to provide a space where Michael could interact with fans, dance, sing-a-long, etc. 

6. How do I take part in the Zoom Party? 
If selected, you will be emailed an RSVP link and additional information 24 hours prior to the show. You will need to download a free Zoom account to join. Download Zoom HERE. (link: https://zoom.us/download)
 
7. Can I share my Zoom link? 
No. Each RSVP is good for one Zoom code / one device. Links are unique and good for one use. Winners will be sent their unique link 30 minutes prior to the show via the email the RSVP with.